Aubainerie
Founded over 80 years ago, Aubainerie is a proud Quebec family-owned business that has been dressing local families with style, comfort, and affordability. With a vast network of stores and a growing online platform, Aubainerie stands out for its strong local roots, inclusive fashion offering, and commitment to making trends accessible to everyone. By combining quality, proximity, and authenticity, the company continues to grow alongside the families it serves, proudly contributing to Quebec’s economy and influence.
The Vice President, Customer Experience is responsible for defining and implementing an integrated strategy that delivers an exceptional and consistent customer experience across all channels while directly driving business growth and profitability.
As a key member of the executive team, this leader oversees the strategic levers of customer experience and digital transformation, strengthening brand equity and fostering sustainable revenue growth.
The role is both strategic and operational, leading multidisciplinary teams that include e-commerce (B2C, B2B), CRM, photo studio, art direction, and content marketing. Through inspiring leadership and an ability to orchestrate innovation, personalization, and customer journey optimization, this individual turns the customer experience into a measurable competitive advantage for the organization.
Bachelor’s degree in business, e-commerce, marketing communications, or a related field
10+ years of senior marketing leadership experience in an omnichannel (retail or e-commerce) environment
Proven ability to lead multidisciplinary teams (e-commerce, CRM, customer service, marketing, communications, branding, etc.)
Experience managing external partners (agencies, freelancers, consultants, etc.)
Strong background in digital strategy and growth
Demonstrated experience in brand management (positioning, launches, campaigns, etc.)
Experience in communications and brand public relations
Expertise in managing marketing budgets
Proficiency with Microsoft 365 tools (Excel, PowerPoint, Outlook, etc.)
Knowledge of technologies such as D365, CRM, Power BI, or other project management tools (an asset)
Experience working in a franchised retail network (an asset)
LTC wants to put your talent to work. You might be the missing piece for this company.
LTC wants to put your talent to work. You might be the missing piece for this company.
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