Director, Communications

ACI World

Level Manager
Location Montreal, QC
Formula Hybrid
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The company

ACI World is an international nonprofit organization representing more than 2,200 airports in over 160 countries. The organization’s mission is to advocate for the interests of the airport industry and contribute to its global development.

As a key player in the aviation industry, ACI World works closely with governments, regulatory bodies, and international partners to promote best practices in safety, innovation, sustainable development, and the passenger experience. Through its advocacy, training, research, and communication activities, the organization helps shape the future of the airport sector and support its evolution in a constantly changing environment.

The role

The Director of Communications will report directly to the Vice President of Communications and Marketing and will be responsible for supervising a team of three communications professionals, as well as coordinating collaborations with various external partners.

This is a strategic role within the organization; the person in this position will play a leading role in defining and implementing ACI World’s communications strategy. Working closely with senior management, particularly the Executive Director, they will actively contribute to the organization’s visibility and positioning on the international stage. They will ensure the consistency and reach of messages, while strengthening ACI World’s influence, visibility, and credibility among its various stakeholders. Their leadership will also help support the organization’s strategic priorities, advocacy efforts, and business development objectives.

The right fit
  • Bachelor’s degree in communications, public relations, journalism, marketing, or a related field;
  • At least seven years of experience in communications and marketing, ideally in the aviation, transportation, or tourism sectors, or within a professional association;
  • At least two years of experience managing a team of communications professionals and overseeing external vendors;
  • Proven experience in developing and executing global corporate communications and reputation strategies;
  • Experience in crisis management and media relations in an international context, with a demonstrated ability to generate proactive media coverage;
  • Proven track record of advising and influencing senior leaders in multi-stakeholder organizations;
  • Experience managing communications budgets and optimizing resource allocation;
  • Excellent command of English, both spoken and written, and the ability to produce clear, dynamic content tailored to diverse audiences;
  • Experience in developing influential positions with governments and international bodies (an asset);
  • Proficiency in public relations and media monitoring software and databases.
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