Assistant Executive Director
L'Arrêt-Source
Montréal
Belron Canada
Belron Canada is the Canadian subsidiary of Belron International, the global leader in automotive glass repair and replacement and Advanced Driver Assistance Systems (ADAS) recalibration, operating in 37 countries across 6 continents. Belron Group is the only company in the industry with truly global operations.
With more than 325 service centres, 2 distribution centres, 26 warehouses and over 1,200 employees across all 10 provinces, Belron Canada provides local service nationwide. The company operates several well-known brands, including Lebeau Vitres d’autos, Speedy Glass, Apple Auto Glass, DURO Vitres d’autos, Vanfax and Belron Canada, the parent company.
Globally recognized for its customer service excellence through engaged employees, exceptional brands and outstanding partnerships, Belron Canada is an organization rooted in strong values and history. The company is proud to play an active role in communities, both locally and internationally, by giving back through various programs, including “À vous, de nous” and “Afrika Tikkun.”
The Manager, Digital Sales Channel is responsible for the overall performance, profitability, operational efficiency and optimization of the digital sales channel.
He or she ensures a seamless end-to-end customer experience, from online appointment booking through in-store billing for digital customers, by reducing both digital and operational friction points.
This strategic role acts as a multidisciplinary orchestrator, creating strong synergies between digital teams (UX/UI, IT, marketing), customer experience teams and field operations to maximize online sales while eliminating operational constraints.
The role combines customer-centric vision, performance analytics, digital innovation and cross-functional collaboration to deliver a consistent and high-performing omnichannel experience. In addition, it requires a strong ability to mobilize stakeholders, shape strategic initiatives and confidently defend business cases for all projects under their leadership.
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