Director – Client Services and Communication Strategies

Société du Parc Jean-Drapeau

Level Manager

Location Montreal

Formula Hybrid

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The company

Parc Jean-Drapeau is a truly unique destination in Canada, offering visitors an exceptional experience along with a wide variety of landscapes and facilities. We are proud to implement a series of initiatives and major projects aimed at driving its ecological transition, showcasing its rich heritage, and creating meaningful experiences for its users.

The role

The mandate of the Director of Client Services and Communication Strategies is to ensure the development of an offering tailored to the diverse clienteles of the Parc, while leading a strategic shift in communication and marketing.

This role also seeks to maximize client experience, foster client development and loyalty, and enhance the visibility of the organization. It oversees the integrated management of programming, user services, rental and sports facilities, communications, stakeholder relations, and customer service.

The right fit

Bachelor’s degree in communications, marketing, or another related field (Master’s degree is an asset);
Minimum of 8 years of relevant experience, including at least 4 in a leadership role;
Solid expertise in strategic communications, public relations, and media issue management;
Proven experience in managing institutional and public events, including planning, logistical coordination, stakeholder management, and strategic dissemination of messages related to high-profile projects;
Experience in customer service with a strong focus on delivering an excellent visitor or client experience;
Experience in developing service offerings and enhancing event programming;
Skills in managing commercial spaces and optimizing customer experience;
Proficiency with digital tools, brand awareness campaigns, and media relations;
Strong knowledge of the political ecosystem and experience within a municipal or para-municipal context (a significant asset).