Alesco Group is a well-established Qu\u00e9bec player in specialized financing, bringing together three complementary divisions: Finova, Alterfina, and Track. With a team of approximately 125 employees, the organization combines the strength of a structured SME with the agility of an entrepreneurial company. Its reputation is built on strong financial health, engaged governance, and a vision focused on sustainable growth.<\/p>\n
The Alterfina division offers financial solutions with the ambition of being a true alternative in personal finance, empowering clients to adopt healthy financial habits.<\/p>\n","the_role":"
Reporting to the General Manager, the Director of Operations oversees all operations (customer service, credit, quality assurance and training, collections) and ensures performance, compliance, and efficiency. The role establishes rigorous governance (KPIs, SLAs, dashboards), manages interdependencies between teams, and stabilizes processes in a hypergrowth context.<\/p>\n
The Director leads continuous improvement, digital transformation, and automation initiatives, while acting as the operational gatekeeper for growth initiatives. Finally, the role focuses on developing supervisors, strengthening management discipline, and mobilizing teams in an evolving regulatory environment.<\/p>\n","essential_criteria":"
5 to 10 years of experience in multi-team operations management, including the supervision of managers;<\/p>\n<\/li>\n
Strong experience in regulated, high-volume environments (financial services, credit, fintech, insurance, or telecom), with stringent quality and compliance requirements;<\/p>\n<\/li>\n
Proven leader capable of managing complex operations with clear standards, structured governance, and strong accountability;<\/p>\n<\/li>\n
Strong command of performance indicators and monitoring tools (KPIs, SLAs, dashboards, escalation mechanisms);<\/p>\n<\/li>\n
Hands-on experience in continuous improvement, delivering measurable gains in productivity and quality;<\/p>\n<\/li>\n
Ability to make key operational decisions (resource allocation, backlog management, risk assessment, authorization decisions);<\/p>\n<\/li>\n
Ability to address cross-functional challenges (IT, compliance, resources, budget) and deliver tangible results;<\/p>\n<\/li>\n
Excellent communication skills, with the ability to translate complex environments into clear processes and routines;<\/p>\n<\/li>\n
Assets: experience in regulated, high-volume operations, Lean \/ Six Sigma training, and change management with strong post-implementation stabilization.<\/p>\n<\/li>\n<\/ul>\n","team_member":[{"ID":1118,"post_author":"8","post_date":"2025-02-12 04:20:52","post_date_gmt":"2025-02-12 09:20:52","post_content":"\n
Originally from France, Elsa Vecchi began her career as a journalist and TV presenter in Paris. From field reporting to television studios, she hosted a show dedicated to the environment and sustainable development on LCI for over 5 years. Later, she presented a fashion and beauty show on France 5.
She continued her career in Quebec as editor-in-chief and journalist, notably at HuffPost Qu\u00e9bec. What drives her above all are the encounters with those men and women who work behind the scenes and positively contribute to society.
With a natural curiosity and a desire to make a difference, it was only natural for Elsa to become interested in the field of human resources. She is both versatile and a true team player, always ready to take on numerous challenges.
Elsa joined the La t\u00eate chercheuse team at the beginning of 2023, bringing her expertise particularly in recruitment positions in the communications and philanthropy sectors.<\/p>\n\n\n\n
<\/p>\n","post_title":"Elsa Vecchi","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"elsa-vecchi","to_ping":"","pinged":"","post_modified":"2025-03-05 14:47:42","post_modified_gmt":"2025-03-05 19:47:42","post_content_filtered":"","post_parent":0,"guid":"https:\/\/latetechercheuse.com\/?post_type=teammembers&p=1118","menu_order":1,"post_type":"teammembers","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":2311,"post_author":"7","post_date":"2025-09-20 11:31:32","post_date_gmt":"2025-09-20 15:31:32","post_content":"\n
Guillaume Lachance<\/strong> is a multidisciplinary professional with a rich and diverse career path. He began his career in communications, marketing, and advertising, and later worked in various professional firms before devoting more than 12 years to the private and public college network, including several years within a College Center for Technology Transfer. <\/p>\n\n\n\n <\/p>\n\n\n\n At La T\u00eate Chercheuse, Guillaume offers clients and candidates a deep understanding of organizational environments, innovation, and human dynamics.\u00a0<\/p>\n\n\n\n <\/p>\n\n\n\n Known for his rigor, curiosity, and ability to build authentic connections, he combines strategic thinking with a human-centered approach to identify, assess, and support talent with precision. His career has given him a unique sensitivity to aligning organizational needs with candidate potential, always with a focus on sustainable growth and collaboration. <\/p>\n\n\n\n <\/p>\n\n\n\n His mastery of professional writing and strong interpersonal skills make him a versatile advisor, able to adapt his approach to each context and highlight career paths with nuance. Guillaume enriches La T\u00eate Chercheuse\u2019s recruitment expertise, particularly in the technology, educative and administrative fields. <\/p>\n","post_title":"Guillaume Lachance","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"guillaume-lachance","to_ping":"","pinged":"","post_modified":"2025-09-20 11:38:32","post_modified_gmt":"2025-09-20 15:38:32","post_content_filtered":"","post_parent":0,"guid":"https:\/\/latetechercheuse.com\/?post_type=teammembers&p=2311","menu_order":0,"post_type":"teammembers","post_mime_type":"","comment_count":"0","filter":"raw"}],"contact_person":[1118]},"yoast_head":"\n